This store requires javascript to be enabled for some features to work correctly.
Shipping policy
PELLI Bags Shipping Policy
By placing an order with PELLI Bags PTY LTD (Pelli Bags), you agree to be bound by this Shipping Policy, our Returns Policy, and our Terms & Conditions. These policies form part of the agreement between you (the customer) and PELLI Bags.
This policy applies to all retail customers. Wholesale and corporate orders are shipped on the terms set out in your quote or account agreement.
Where We Ship From
All orders are packed and dispatched by our own team from our warehouse in Fremantle, Western Australia.
Dispatch Times
In-stock orders are dispatched within 2–3 business days of being placed. Business days exclude weekends and Western Australian public holidays. Pre-order items are dispatched according to the estimated shipping date shown on the product page. Dispatch times may increase during peak periods such as sales and holidays.
We close temporarily during the Christmas holiday period and at other times for operational reasons. Specific closure dates will be posted on our website.
One Parcel, One Postage
We send your order in a single parcel wherever possible. Occasionally an order may need to be sent in more than one consignment (for example, oversized items). Any shipping charges are calculated automatically and shown at checkout before you confirm and pay for your order. Acceptance and payment of the order constitutes acceptance of the shipping fees.
Orders Containing Pre-order and In-stock Items
If you place an order that includes both pre-order and in-stock items, your entire order will ship once all items are available. If you would like in-stock items to arrive sooner, please place a separate order for those items.
Pre-order Cancellation
You may cancel a pre-order at any time before it has been dispatched for a full refund.
Shipping Carrier and Authority to Leave
Domestic orders are shipped via Australia Post or another carrier selected by us (such as a courier booked through Transdirect or Interparcel). The options available for your order are shown at checkout.
By placing an order, you authorise your parcel to be left unattended at the delivery address where the carrier deems it safe to do so. Pelli Bags will only replace lost orders once the carrier has investigated and confirmed the order as lost.
We may change the shipping method depending on order size, weight or destination without prior notice. Tracking details will be provided for the selected carrier once shipped.
Shipping Costs
Shipping is calculated at checkout based on the weight, volume, destination and service selected for your order. For bulk orders, please email shop@pellibags.com.au and we can quote shipping.
Estimated Delivery Times (after dispatch)
Standard shipping
- Perth metro: 1–3 business days
- Regional WA: 2–6 business days
- SA, VIC, NSW, ACT and QLD metro: 3–6 business days
- Regional SA, VIC, NSW and QLD: 4–8 business days
- TAS and NT: 5–9 business days
Express shipping (where available at checkout)
- Perth metro: 1–2 business days
- Interstate capital cities: 2–4 business days
- Regional and remote areas: 3–6 business days
For a more detailed estimate, use the Australia Post delivery calculator with 6160 as the sender postcode. All delivery times are estimates only and are not guaranteed.
International Shipping
We currently ship to New Zealand, the United Kingdom and Ireland, the United States and Canada, and selected European countries. The countries available are shown at checkout. International shipping is calculated at checkout based on the weight and destination of your order. For countries not available at checkout, please email shop@pellibags.com.au.
- New Zealand: 5–10 business days
- United Kingdom, Ireland, Europe, United States and Canada: 6–14 business days
International orders are sent Delivered Duty Unpaid (DDU). Any import duties, taxes or customs charges are payable by the recipient. Pelli Bags is not responsible for customs processing times or charges.
Risk and Responsibility
Responsibility for items transfers to you upon delivery at the address provided. If you have requested delivery to someone else (for example, as a gift), delivery at their address constitutes fulfilment of the order. Pelli Bags is unable to guarantee specific delivery instructions such as exact delivery times or drop locations.
Incorrect Address
Customers are responsible for entering correct and complete shipping details at checkout. If a package is returned to us due to incorrect or incomplete address information, or is refused or undeliverable, reshipping costs are the customer's responsibility and are payable before re-shipment.
Wrong or Damaged Items
If you receive the wrong product or an item that appears damaged, please contact us at shop@pellibags.com.au within 10 business days of delivery with your order number and clear photos. Claims for non-delivery must be submitted within 20 business days of your order's dispatch date.
For full details, see our Shipping Policy page. Nothing in this policy excludes, restricts or modifies any right or remedy you may have under the Australian Consumer Law.