Returns, Exchanges and Refunds Policy
PELLI Bags Pty Ltd (the Seller/ Pelli or Pelli Bags) would like you (the Customer/ you/ the Purchaser) to feel confident when purchasing a product online and feel certain you are satisfied with your purchases. So if for any reason an item is not what you expected, it can be returned for an exchange or full refund excluding shipping costs, bank and/ or transfer and any other third party fees, including shipping and handling.
Postage for the return of the item will be at the Customers cost.
If the customer is exchanging products, shipping fees will apply to the exchanged product.
Please note the following conditions for an item to be accepted for exchange or refunds:
- The item is unused and in brand new condition with packaging intact and the original labels attached.
- A copy of a valid receipt is included with the return.
- The item is returned within 30 days of the receipt date
- The item is returned WITH a correct RA number
Please note that ALL of these four (4) conditions must be strictly adhered to or the exchange and/ or refund will not be accepted. Failing to adhere to one of the conditions above forfeits your right for an exchange or refund.
Returns sent without an RA# number will be refused and marked return to sender.
If the customer receives the package via return mail, then resends and the item arrives back at Pelli Bags warehouse within 30 days, and all of the other conditions of a valid return or exchange are met, Pelli Bags will honour the return or exchange.
If the customer receives the package via return mail, then resends and the item arrives back at Pelli Bags warehouse outside of the 30 days return condition, and all of the other conditions of a valid return or exchange are met, Pelli Bags will NOT be obligated to honour the return or exchange.
How to make a return for exchange or refund.
Step 1: Check that you meet ALL of the conditions above.
Step 2: Contact PELLI Bags – email@example.com to get a Return Authority Number (RA#).
Step 3: In this email please notify us of the new item/s which you would like to exchange for and they will be held until we receive your returns.
Step 4: Return the item/s to be exchanged or refunded, mark the RA# on the package and include a self-addressed prepaid satchel for your new items to be returned in. We recommend using registered post as in the event the package is lost in transit we will not be liable.
119 Holland Street
Fremantle WA 6160
After inspection of the goods, exchange items will be sent or items will be credited to the purchasing credit card within 14 days of receipt.
- We do NOT accept exchanges on International orders. All orders shipped outside of Australia are final.
- We do not offer a repair service on sales outside of Australia.
We have a NO RETURN policy on any SALE ITEM.
We offer a refund or replacement for faulty items and require photo or video evidence of the fault in order to process a refund.
Manufacturing faults must be reported with 14 days of receipt of your product. Normal wear and tear, is not classed a production fault, and replacement or refund cannot be offered.
'Faulty' bags returned to Pelli Bags from the customer will be assessed by the customer service team. If it is deemed to be faulty, the bag will be repaired or replaced at no additional cost. If the bag is not deemed to be faulty, the bag can be returned to the customer at their discretion. Payment for return postage will be the responsibility of the customer.
Pelli Bags takes a thorough standardized process for assessing faulty products, however customers should note that Pelli Bags assessment is entirely their discretion and the outcome of the assessment is final.