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Frequently Asked Questions

How much is shipping within Australia?

Please check our shipping offers via our website for specials. Otherwise, we offer shipping within Australia based on weight.

Up to 0.5 kg $11.15
0.51 kg - 1 kg $14.50
1.01 kg - 2 kg $17.75
2.01 kg - 3 kg $22.95
3.01 kg - 4 kg $24.95
4.01 kg - 5 kg $27.95
5.01 kg - 6 kg
6.01 kg - 7 kg

*Note: Rates apply to Standard Shipping only and prices shown are in AUD.

For bulk or wholesale orders, please email and we can quote specific shipping prices.

Once your order has been dispatched, you will receive a shipping confirmation email. Your email will contain your tracking details.

Please ensure you regularly check the email used when placing your order, as this is where all correspondence will be sent.

How much do the bags weigh?

Please find our approximate bag weights below.

Bag Type Weight Kg
'Big Break' - Insulated Lunch Bags 0.200
'Cross the Sea' - Insulated Lunch Bags 0.190
'Beachy Keen' - Large Beach Bags 0.840
'OK Chill' Medium Cooler Bags - Canvas 0.380
'OK Chill' Medium Cooler Bags - Waxed Canvas 0.500
'Chill Homie' Large Cooler Bags - Canvas 0.400
'Chill Homie' Large Cooler Bags - Waxed Canvas 0.610
'Lunch Squared' - Square Lunch Bags 0.425
'Mini Break' - Children's Lunch Bags 0.165
'The Farmers Market' - Canvas Tote Bags 0.350
Waxed Canvas Tote Bags 0.500
'Tasman' - Cross Body Bags 0.200


How much is international shipping?

We currently ship to New Zealand and will be adding additional international countries in the very near future. We have listed below our current shipping rates to NZ based on weight.

Up to 0.25 kg $13.50
0.26 kg - 0.5 kg $15.74
0.51 kg - 1 kg $19.80
1.01 kg - 2 kg $27.95
2.01 kg - 3 kg $32.95
3.01 kg - 4 kg $37.95

*Note: Rates apply to Standard Shipping only and prices shown are in AUD.

If you are in another country and would like to place an order, please email and we will happily assist you.

All orders are sent with signature on delivery, unless economy shipping method is selected.

Once your order has been dispatched, you will receive a shipping confirmation email. Please ensure you regularly check the email used when placing your order, as this is where all correspondence will be sent.

Do 'FREE SHIPPING' offers apply to international orders? 

We are SO sorry, but due to highly variable shipping costs we are unable to offer FREE SHIPPING on any international orders.

*Please note all international orders are subject to import and/or customs charges, which the receiver/customer is liable for. Pelli Bags does not take responsibility for these additional charges.

For more info about what zone you are in please check here.

Can I get express shipping?

For AU orders, express shipping rates are available at checkout.

For NZ orders, please email us at to request a price before you place your order.

I just placed my order, when will my items ship?

All of our stock is held in Fremantle, WA. We aim to dispatch all orders within 2-5 business days from the date you placed the order. Business days means a day which is not a Saturday, Sunday or public holiday in WA, Australia.

Please be aware, we also close for a period of time over the Christmas holidays each year and we will advise accordingly by posting relevant dates on our website regarding when your order will be processed.

NB - this excludes pre-orders or orders on advanced stock. Pre-order conditions are separate to our regular terms and conditions. We will supply these with a pre-order and recommend you read carefully as there can be some additional waiting times. 

Are delivery times guaranteed?

We wish we could! But alas, we only guarantee our packing times (and these are subject to arrival of stock on pre-orders and advanced stock orders). Due to the rather volatile nature of the delivery service, customs and more, we can NOT guarantee delivery times.

How long does it take to receive my order from when it has been shipped?

As per above, we cannot guarantee a delivery date, however, we love managing expectations as best we can. So, we ship with Australia Post and here are their approximate delivery times:

For Domestic Orders

Within WA: Approx. 2-5 business days
Interstate (outside of WA): Approx. 3-10 business days

For further information, you can visit this link.

For International Orders

Zone 1: 5 - 7 business days
Zone 2: 8 - 13 business days
Zone 3: 9 - 13 business days
Zone 4: 5 - 11 business days
Zone 5: 6 - 14 business days
Zone 6: 6 - 14 business days
Zone 7: 6 - 14 business days
Zone 8: 7 - 14 business days
Zone 9: 6 - 14 business days 

*These dates are approximate. For further information, you can check out this link.

Can I order 'pre order' and 'in stock' items together?

Yes, but please note, the in-stock items will be sent together with your pre-ordered items when the latter arrives. So, the order will be sent when the last item arrives.

I want my in-stock items now. Can you send ahead of the pre-order items?

Due to the way our pesky shopping cart allocates shipping costs, we can only ship the entire order together.  So, if you order a pre-order item with in-stock items, your complete order will be sent once ALL items are in stock. 

If you want (neeeed!) to receive items separately, please place a separate order. This will ensure the shipping costs are accurately allocated to do a separate shipping of your products.

NB: Please order carefully, as we usually DO NOT split orders once they have been placed. 

Oops! I didn't read the FAQs and have already placed a combined order.  What now?

If you've already placed your order and you want the in-stock item to come first, please contact our customer service team on and they should be able to take an additional shipping fee and process the order. 

What if I have entered an incorrect address without realising?

This is the responsibility of the customer, we hope you triple check these important details before checkout. Please contact us to arrange the second shipment, this will however be at the customers cost. A separate shipping invoice will be sent accordingly. 

I received the wrong product! 

Oops! Super disappointing, and please accept our apologies. Please submit a request via our contact page or email within 10 working days of receipt of your order and we will rectify. 

Please let us know the issue you are having and include a picture or video if possible. We will get back to you with a solution as soon as we can.


All pricing is in Australian Dollars (AUD) and includes 10% GST. PELLI Bags reserves the right to change pricing at our discretion and without notice.

Anyone purchasing outside of Australia will not be charged GST. The 10% GST fee will be discounted at checkout.

What is Afterpay?

Afterpay is a payment option that we offer on all our Australian orders. It’s basically like a lay-by that you get now! For more information, visit this link.

I'd like to use Afterpay but I can't see it at checkout?

Please contact us via

I'd like to use Afterpay but it's not working/sending me in a loop?

Please try your email address instead of phone number when checking out. Afterpay does not work without an email address. 

How do I use a gift voucher/promo code?

Once you have checked out, on the right-hand side of the screen is a box that says ‘Discount’- enter your code there and press Apply. 

My promo code/gift voucher isn’t working!

Please firstly check you’ve entered the code in the right case (upper or lower), secondly, check the expiry of the code from the source of the code, or contact us via the website. 

How many codes can we use in one order?

We can only use one code at a time. Check which code you have to give you the bigger discount!

I don’t like my product, can I return it?

For Australian customers only.

We gladly accept returns of unused merchandise within 30 days of receipt of purchase.

To initiate a return, please read our Returns Policy and follow the process as outlined.

Please note: All items must be returned UNUSED and in the ORIGINAL PACKAGING for a refund to be processed. 

Shipping and handling will not be refunded.

Do your bags contain plastic? 

Our market bags and produce bags are plastic free. Our cooler bags contain an insulated foam and liner, and our grocery bags are laminated. We consciously made this choice based on customer feedback that need for their bags to be spill proof, sturdy and durable and have the ability to be wiped out after use.


Our bags are designed to be used for a long time. In the unlikely event of a manufacturing fault within 6 months of purchase date, we will repair your bag at no cost. We do require customers to pay the postage back to return to us for assessment. 

What if you can't repair the bag? 

If we can't repair your bag, we will replace it at no product cost. However, the customer is required to pay the postage to return the bag to us for assessment. If the bag is assessed as faulty, Pelli Bags will cover the cost to send a new bag. 

Where are your products made?

Our products are designed in Australia and made for us by ethical and long-term manufacturing partners in Australia and China. We visit our manufacturers regularly to check working conditions and environmental practices firsthand and have worked for them for more than 10 years.