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Shipping Policy

PELLI Bags Shipping Policy

By placing an order with PELLI Bags PTY LTD (Pelli Bags), you agree to be bound by this Shipping Policy, our Returns Policy, and our Terms & Conditions. These policies form part of the agreement between you (the customer) and PELLI Bags.

This policy applies to all retail customers. For wholesale and corporate accounts, please refer to our separate Wholesale Shipping Policy.

Dispatch and Fulfilment

Warehouses and Fulfilment Partners

We work with a trusted third party logistics (3PL) partner in Sydney, NSW, as well as a small Pelli Bags managed warehouse in Fremantle, WA.

Most orders are picked, packed and dispatched from our Sydney 3PL. Selected items, outlet stock or special releases may dispatch from our Fremantle warehouse.

Order Processing Cut Off Times

Dispatch times
Sydney: 24-48 hours
Orders placed by 11am local time, Monday to Friday, are usually dispatched the same business day.  Orders placed after 11am or on weekends or public holidays are usually processed on the next business day.

Perth: 48-72 hours
Orders are sent 2x per week from the Fremantle Warehouse

Dispatch times may increase during peak periods such as sales and holidays.

Split Shipments and Multiple Warehouses

Where possible, we send your order in a single parcel from one location. However, some orders may need to be sent:

  • from both Sydney and Fremantle, or

  • in multiple consignments from the same location (for example, oversized items or approved backordered items).

In these cases:

  • Shipping is calculated per shipment, and

  • You may see shipping charged twice or more on a single order.

  • The cost is calculated automatically and applied at the checkout

Any additional shipping charges for split shipments will be disclosed and displayed prior at the checkout before you confirm and pay for your order.

Acceptance and payment of the order constitutes acceptance of the shipping fees. 

Orders Containing Pre-order and In-stock Items

If you place an order that includes both pre-order and in-stock items, your entire order will ship once all items are available. This is due to how our shopping cart calculates shipping costs.

If you would like in-stock items to arrive sooner, please place a separate order for those items. This ensures accurate shipping cost allocation.

Pre-order Dispatch Times and Cancellation

Estimated dispatch dates for pre-order items will be clearly displayed on the product page. You may cancel a pre-order any time before the item has been dispatched.

Returns (Summary)

We accept returns on items that meet our return conditions within 30 days. You may choose a refund, credit note or exchange. Please refer to our full Returns Policy for complete details.

Please note that original shipping charges are strictly non-refundable unless the return is due to a fault or error on our part.

A $10 AUD restocking fee per product applies to change-of-mind returns. This fee helps cover warehouse processing costs.

Domestic Shipping (Australia)

Shipping Carrier and Authority to Leave

All domestic retail orders are shipped via Australia Post or another equivalent carrier selected by us.

By placing an order, you authorise your parcel to be left unattended at the delivery address where the carrier deems it safe to do so. Pelli Bags will only replace lost orders once the carrier has investigated and confirmed the order as lost.

We may change the shipping method depending on order size, weight or destination without prior notice. Tracking details will be provided for the selected carrier once shipped.

Risk and Responsibility

Responsibility for items transfers to you upon delivery at the address provided.

If a recipient other than you receives the order (for example, as a gift), delivery at their address, or the shipping address on the order constitutes fulfilment of the order.

Delivery time estimates begin at dispatch and may be affected by customs, courier delays or service disruptions.

Limitation of Liability

To the maximum extent permitted by law, Pelli Bags is not liable for any indirect, incidental or consequential damages arising from shipping delays, lost packages not confirmed by the carrier as lost, customs delays or damage occurring in transit.

Nothing in this clause excludes, restricts or modifies any right or remedy you may have under the Australian Consumer Law.

Delivery Requests

Pelli Bags cannot guarantee compliance with specific delivery instructions such as exact delivery times or precise drop locations. These requests may be passed on to the carrier where possible, but are not guaranteed.

Shipping Costs

Shipping within Australia is calculated based on the weight, volume, destination and service selected for your order. 

Tracking

You will receive a shipping confirmation email with tracking details once your order has been dispatched. Please check the email address used at checkout and your spam or junk folder if you do not receive this.

International Shipping

We currently ship to New Zealand and will soon be adding more countries. International shipping is calculated based on the weight and destination of your order.

  • Standard shipping only.

  • All prices are calculated in AUD, and may be converted to NZD at the checkout.

  • For other countries, please email shop@pellibags.com.au for assistance.

  • All international orders are sent with signature on delivery, unless economy shipping is selected where available.

International orders are strictly booked as DDP (Duties are not paid by Pelli Bags,  Import duties, taxes or customs charges payable by the recipient. These fees are determined by local authorities and are not controlled by Pelli Bags.

Delivery timelines for international shipments are indicative and not guaranteed. Pelli Bags does not take responsibility for international courier delays, customs processing times or any costs incurred by customers for upgraded shipping methods such as air freight.

Shipping Confirmation

A confirmation email with tracking details will be sent once your order has shipped.

Shipping Times

Stock is held primarily at our third party logistics partner in Sydney, NSW, with selected items stored in our Fremantle, WA warehouse.

We dispatch within 1 to 3 business days, excluding pre-orders. Business days exclude weekends and public holidays in New South Wales and Western Australia.

We close temporarily during the Christmas holiday period and at other times for operational reasons. Specific closure dates will be posted on our website.

Estimated Delivery Times

Domestic (Australia Post or equivalent):

  • NSW, VIC, SA: 1 to 4 business days

  • QLD, TAS: 2 to 6 business days

  • WA, NT: 3 to 8 business days

International:

  • New Zealand: 4 to 8 business days (from Sydney)

  • Zone 2: 8 to 13 business days

  • Zone 3: 9 to 13 business days

  • Zone 4: 5 to 11 business days

  • Zone 5: 6 to 14 business days

  • Zone 6: 6 to 14 business days

  • Zone 7: 6 to 14 business days

  • Zone 8: 7 to 14 business days

  • Zone 9: 6 to 14 business days

For more detailed estimates, please refer to the Australia Post delivery calculator.

These timeframes are estimates only and are not guaranteed. Delays may occur due to postal conditions, customs or carrier disruptions.

During peak retail periods such as holidays and sale events, dispatch and delivery times may be extended.

Incorrect Address

Customers are responsible for entering correct and complete shipping details at checkout, in the correct format.  Address inconsistencies may cause for delay in fulfilment times. 

If a package is returned to us due to incorrect or incomplete address information, reshipping costs are the customer's responsibility.

If your delivery is refused or is undeliverable and returned to us, any additional shipping costs will be the responsibility of the customer, and is payable before re-shipment.

Incorrect or Damaged Items

If you receive the wrong product or an item that appears damaged, please contact us at shop@pellibags.com.au within 10 business days of delivery and include:

  • Your order number, and

  • Clear photos of the item and any packaging damage, if applicable.

We will issue a return number and request that you mail the product back to us for assessment.

For incorrect and approved items, a pre-paid mailing label will be supplied where appropriate. Items must be returned in their original, new condition.

For damaged or faulty items, customers are requested to cover postage costs upfront. These costs will be reimbursed upon receipt and inspection if the claim is approved. If claim is not approved, mailing costs will not be approved, and mailing back to the customer will be at the customers cost. 

All claims for damaged or incorrect items must include photographic evidence and be submitted within 10 business days of delivery.

Claims for non-delivery must be submitted within 20 business days of your order's dispatch date to be eligible for investigation.

Packaging

We are committed to reducing our environmental impact. All our packaging is 100 percent compostable and ocean-friendly, designed to protect your items while caring for the planet.

Please reuse packaging for returns. 

Privacy Acknowledgment

By placing an order, you consent to the collection and use of your shipping and contact information solely for the purpose of processing and delivering your order, in accordance with our Privacy Policy.

Force Majeure

PELLI Bags will not be liable for any failure or delay in performing our obligations under this policy where that failure or delay is due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, strikes, pandemics or transportation disruptions.

Governing Law

This Shipping Policy is governed by the laws of the State of Western Australia, Australia. Any disputes will be resolved under the jurisdiction of the courts of Western Australia.

Dispute Resolution

For any disputes or concerns relating to your shipment, please contact our Customer Care team at shop@pellibags.com.au

Our team is available Monday to Friday, 10am to 4pm AWST (excluding public holidays). We will endeavour to resolve any issues in accordance with our terms and conditions and Australian Consumer Law.

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