Shipping Policy

PELLI BAGS
Shipping Policy

All domestic retail orders are shipped via Australia Post or Sendle and upon ordering, customers automatically give authority for their order to be left unattended at their delivery address. PELLI Bags will only replace orders sent using these methods, provided the order is proved lost in transit by the delivery service company.

From time to time factors such as order size, weight and/or shipping address may require us to ship via another method. PELLI Bags reserves the right to change your shipping method in these cases without notice to you and will provide you tracking details for the new carrier once shipped.

Once your order is delivered, responsibility for the product purchased passes to you. This means that the risk of loss and title for your product passes to you upon our delivery to you. If you have requested a recipient who is not you for delivery purposes (for example, as a gift) then you accept that delivery at the recipient’s address is evidence of delivery and fulfilment by PELLI Bags. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, PELLI Bags are not responsible for any delays caused by customs clearance processes, postal or courier delays or missing parcels or any other similar service delay.

All delivery times provided by PELLI Bags are estimates only. PELLI Bags will not be liable for late deliveries. Please note that PELLI Bags is unable to grant specific delivery requests such as “Deliver between 12-2pm” or “leave parcel in back yard”. PELLI Bags is not responsible if your delivery instructions are not followed.

Australian shipping pricing
We offer shipping within Australia based on weight.  0 - 0.5kg = $9.95, 0.51kg to 1.5kg = $12.45, 1.5kg to 3kg = $16.95 and 3kg to 8kg = $19.95.  For bulk or wholesale orders please email help@pellibags.com.au and we can quote specific shipping prices. 

Once your order has been dispatched, you will receive a shipping confirmation email. Your email will contain your tracking details.

Please ensure you regularly check the email used when placing your order, as this is where all correspondence will be sent.

 Weight Guide kg
Make Waves Bundle 1.300
Save the Sea Bundle 1.950
Beachy Keen Market Bundle 0.450
Picnic Bundle 0.500
Think Big Shopping Bag 0.330
Turn the Tide Shopping Bag 0.220
OK Chill Cooler Bag 0.360
Chill Homie Picnic Cooler Bag 0.380
Peli_Can & Pineapple Tote Bag 0.200
Beachy Keen Market Bag 0.260
Surf the Net Produce Bag (each) 0.030
Bucket & Spade Produce Bag (each) 0.015
My Loaf is Deeper than the Ocean Bread Bag 0.036


International shipping pricing
We currently ship to New Zealand and will be adding additional international countries in the very near future. Current shipping price to New Zealand for 0-8kg is $25.

If you are in another country and would like to place an order, please email help@pellibags.com.au and we will happily assist you.

All orders are sent with signature on delivery, unless economy shipping method is selected.

Once your order has been dispatched, you will receive a shipping confirmation email. Please ensure you regularly check the email used when placing your order, as this is where all correspondence will be sent.

*Please note all international orders are subject to import and/or customs charges, which the receiver/customer is liable for. Pelli Bags does not take responsibility for these additional charges.

 *For more info about what zone you are in please check here.

Shipping Times 
All of our stock is held in Fremantle WA, so we aim to dispatch all orders within 2-5 business days from the date you placed the order. ‘Business days’ means a day which is not a Saturday, Sunday or public holiday in Western Australia, Australia. Please be aware, we also close for a period of time over the Christmas holidays each year and we will advise accordingly by posting relevant dates on our website regarding when your order will be processed.

NB - this excludes pre-orders or orders on advanced stock.  Pre-order conditions are separate to our regular terms and conditions.  We will supply these with a pre-order and recommend you read carefully as there can be some additional waiting times. 

We ship with Australia Post and Sendle and here are their approximate delivery times:

For Domestic orders:

For all orders going to WA approx. 2 - 5 Business days.

For all orders going interstate (outside of WA) approx. 3 - 10 Business days.

For further information please go to:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

For International orders: 

Zone 1: 5 - 7 business days

Zone 2: 8 - 13 business days

Zone 3: 9 - 13 business days

Zone 4: 5 - 11 business days

Zone 5: 6 - 14 business days

Zone 6: 6 - 14 business days

Zone 7: 6 - 14 business days

Zone 8: 7 - 14 business days

Zone 9: 6 - 14 business days 

*These dates are approximate. For further information please go to: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Ordering 'pre order' and 'in stock' items together?
Due to the way our shopping cart allocates shipping costs, we can only ship the entire order together.  So, if you order a pre order item with in stock items, your complete order will be sent once ALL items are in stock. 

If you want to receive items separately, please place a separate order. This will ensure the shipping costs are accurately allocated to do a separate shipping of your products.

Incorrect Address
This is the responsibility of the customer, we hope you triple check these important details before checkout. Please contact us to arrange the second shipment, this will however be at the customers cost. A separate shipping invoice will be sent accordingly.

Wrong Product received
Please submit a request via our contact page or email help@pellibags.com.au within 10 working days of receipt of your order and we will rectify. 

Please let us know the issue you are having and include a picture or video if possible. We will get back to you with a solution as soon as we can.