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Shipping Policy

Shipping Policy

All domestic retail orders are shipped via Australia Post and upon ordering, customers automatically give authority for their order to be left unattended at their delivery address. PELLI Bags will only replace orders sent using these methods, provided the order is proved lost in transit by the delivery service company.

From time to time factors such as order size, weight and/or shipping address may require us to ship via another method. PELLI Bags reserves the right to change your shipping method in these cases without notice to you and will provide you tracking details for the new carrier once shipped.

Once your order is delivered, responsibility for the product purchased passes to you. This means that the risk of loss and title for your product passes to you upon our delivery to you. If you have requested a recipient who is not you for delivery purposes (for example, as a gift) then you accept that delivery at the recipient’s address is evidence of delivery and fulfilment by PELLI Bags. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, PELLI Bags are not responsible for any delays caused by customs clearance processes, postal or courier delays or missing parcels or any other similar service delay.

All delivery times provided by PELLI Bags are estimates only. PELLI Bags will not be liable for late deliveries. Please note that PELLI Bags is unable to grant specific delivery requests such as “Deliver between 12-2pm” or “leave parcel in back yard”. PELLI Bags is not responsible if your delivery instructions are not followed.

Australian shipping pricing

We offer shipping within Australia based on weight.

Up to 0.5 kg $11.15
0.51 kg - 1 kg $14.50
1.01 kg - 2 kg $17.75
2.01 kg - 3 kg $22.95
3.01 kg - 4 kg $24.95
4.01 kg - 5 kg $27.95
5.01 kg - 6 kg
6.01 kg - 7 kg

For bulk or wholesale orders please email and we can quote specific shipping prices. 

Once your order has been dispatched, you will receive a shipping confirmation email. Your email will contain your tracking details.

Please ensure you regularly check the email used when placing your order, as this is where all correspondence will be sent.

Bag Type Weight Kg
'Big Break' - Insulated Lunch Bags 0.200
'Cross the Sea' - Insulated Lunch Bags 0.190
'Beachy Keen' - Large Beach Bags 0.840
'OK Chill' Medium Cooler Bags - Canvas 0.380
'OK Chill' Medium Cooler Bags - Waxed Canvas 0.500
'Chill Homie' Large Cooler Bags - Canvas 0.400
'Chill Homie' Large Cooler Bags - Waxed Canvas 0.610
'Lunch Squared' - Square Lunch Bags 0.425
'Mini Break' - Children's Lunch Bags 0.165
'The Farmers Market' - Canvas Tote Bags 0.350
Waxed Canvas Tote Bags 0.500
'Tasman' - Cross Body Bags 0.200


International shipping pricing

We currently ship to New Zealand and will be adding additional international countries in the very near future. We have listed below our current shipping rates to NZ based on weight.

Up to 0.25 kg $13.50
0.26 kg - 0.5 kg $15.74
0.51 kg - 1 kg $19.80
1.01 kg - 2 kg $27.95
2.01 kg - 3 kg $32.95
3.01 kg - 4 kg $37.95

*Note: Rates apply to Standard Shipping only and prices shown are in AUD.

If you are in another country and would like to place an order, please email and we will happily assist you.

All orders are sent with signature on delivery, unless economy shipping method is selected.

Once your order has been dispatched, you will receive a shipping confirmation email. Please ensure you regularly check the email used when placing your order, as this is where all correspondence will be sent.

*Please note all international orders are subject to import and/or customs charges, which the receiver/customer is liable for. Pelli Bags does not take responsibility for these additional charges.

*For more info about what zone you are in please check here.

Shipping Times 

All of our stock is held in Fremantle, WA, so we aim to dispatch all orders within 2-5 business days from the date you placed the order. ‘Business days’ means a day which is not a Saturday, Sunday or public holiday in Western Australia, Australia. Please be aware, we also close for a period of time over the Christmas holidays each year and we will advise accordingly by posting relevant dates on our website regarding when your order will be processed.

NB - this excludes pre-orders or orders on advanced stock. Pre-order conditions are separate to our regular terms and conditions. We will supply these with a pre-order and recommend you read carefully as there can be some additional waiting times. 

We ship with Australia Post and here are their approximate delivery times:

For Domestic orders:

For all orders going to WA approx. 2 - 5 Business days.
For all orders going interstate (outside of WA) approx. 3 - 10 Business days.

For further information please go to:

For International orders: 

Zone 1: 5 - 7 business days
Zone 2: 8 - 13 business days
Zone 3: 9 - 13 business days
Zone 4: 5 - 11 business days
Zone 5: 6 - 14 business days
Zone 6: 6 - 14 business days
Zone 7: 6 - 14 business days
Zone 8: 7 - 14 business days
Zone 9: 6 - 14 business days 

*These dates are approximate. For further information please go to:

Ordering 'pre order' and 'in stock' items together?

Due to the way our shopping cart allocates shipping costs, we can only ship the entire order together.  So, if you order a pre order item with in stock items, your complete order will be sent once ALL items are in stock. 

If you want to receive items separately, please place a separate order. This will ensure the shipping costs are accurately allocated to do a separate shipping of your products.

Incorrect Address

This is the responsibility of the customer, we hope you triple check these important details before checkout. Please contact us to arrange the second shipment, this will however be at the customers cost. A separate shipping invoice will be sent accordingly.

Wrong Product Sent / Received

Our warehouse is run by humans, and unfortunately every now and again human error results in an incorrect item, product or quantity being sent. 

When you 'the customer' purchase a product from Pelli Bags, you acknowledge that human error does sometimes happen, and if you are the recipient of an incorrect product, that you will need to send the incorrect product/s back to us prior to the correct item being sent. 

Incorrect product requests should be submitted via email to within 10 working days of receipt of your order, along with your order number, or the email that your used to place the order, and a photo of the incorrect item/s received.

Our team will supply a return number, and pre-paid mailing label which you will be required to print and attach to the package, and place in an Australia Post post box or nearest post office. 

Please ensure that the tags and packaging is in place and in 'new ' condition,

In some instances, you will be asked to pay for the return label (if you do not have access to a printer) and the cost of postage will be reimbursed on receipt back of the incorrect product.